![]() We will refund your money to the same form of payment used during the purchase.Īll returns are subject to a 10% restocking fee unless proven to have a manufacturing defect or if the return was due to an error on our part.1. Please note that we are not obliged in any way to issue a refund before the goods have been returned in their original condition or evidence of goods being returned has been provided. Once returned products have been received, we will then issue a refund within 7 days from the date of receipt of postage. If approved, we will issue a refund within a maximum of 7 days from processing the return.Items found to be worn/used will be discarded without an exchange/refund. Check the returned product(s) to ensure that they meet the required conditions.(We will not refund/exchange products without pre-authorization. Please obtain an REA from our Customer Support Team before sending anything back.Please do not send used garments as we are not obliged to accept these items. Exchanges and returns must be sent via post (we recommend using a tracked delivery).ĭue to the medical nature of our products and for hygiene, health and safety reasons, all sales are final.All returns/cancellations are subject to a 10% restocking fee. ![]() You will need to cover the full cost of return postage. Please note that we are not refunding the shipping costs, but only the product purchase price. Please provide your order number in the subject line when making a claim. If a return/exchange is approved, items must be posted back within 48 hours or the authorization will be void.
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